As the cryptocurrency market has taken off this year, more and more people are trying to join in. As you want to invest in cryptocurrencies or speculate on which of these cryptocurrencies will take off, you’ll need to sign up for an exchange that allows you to buy or exchange cryptocurrencies.
One of the best and most reputable crypto platforms today is Binance. This exchange has realized growth since it was launched in 2017. And as an investor or trader using Binance, it’s common to try and access your crypto account in Binance either by phone app or website. However, there are cases where you can’t access your account no matter how many times you try. This can be frustrating to any trader as it means losing out on market opportunities. Also, there’s the fear that you could lose your account and all your investments permanently.
This article will discuss some of the common reasons why you can’t access your Binance account and how to resolve it:
1. You Are In A Restricted Area
If you cannot access your Binance account, you are likely in a restricted area. Several states in the US haven’t permitted the use of Binance after it was banned in the country on regulatory grounds. Also, regulators in the UK and Italy have banned the use of Binance, while Japan and Thailand have warned traders against using the platform.
If you are in any of these areas where Binance is restricted or banned, the best solution is to use a VPN. A VPN can allow you to bypass geo-locked websites by browsing anonymously using IP addresses from locations where Binance is allowed. Of course, there is the question, which VPN for Binance is best? To get the best VPN, you need to research the safety, fees, and the number of locations supported by each VPN before signing up. Once you get a VPN suitable for Binance, you can access your account even from those restricted areas.
2. Your Account Is Frozen
Another reason that you can’t access your Binance account is that the account is frozen. User accounts are frozen for a variety of reasons. The most common cause is when someone tries to trade with money, they’re not supposed to have access. For example, suppose you try to deposit money into your account from a bank or credit card that has been reported as stolen, hacked, or otherwise compromised. In that case, your account may be frozen temporarily until you can provide proof that the funds are legitimate.
Another possible reason for an account freeze is if Binance suspects that you’re using bots or other automated software to trade on their platform. This could include using multiple accounts simultaneously or trading with multiple computers at once.
When this happens, you can take these steps to unlock your account:
- Log into your account and click the unlock button on the dialogue box.
- Read the reminders, tick all the necessary boxes, and click the reactivate button.
- Answer the security questions and submit them.
- Confirm your email address and complete ID and facial verification.
After completing the verification, Binance will review your application. If approved, it will be unlocked, and you can access your account again.
3. Binance is Down
There have been cases where users can’t access Binance because the platform is down. This can happen in the web-based platform or the mobile app. The first thing to check is whether or not the website is up and running at all. If it’s down for maintenance, you’ll see a message on the homepage telling you when it will be back online.
If it’s not a scheduled update and there aren’t any messages about maintenance on the homepage, then the next thing to check is whether or not your internet connection is working properly. If your connection isn’t working properly, then that could be why you’re unable to access Binance.
If you can access your account due to scheduled maintenance and updates, the best way to solve this is to wait until the system is back and running. This is because the problem is not on your end, and you can’t solve it. However, if the problem is because of your internet connections, you should look for a stronger connection and get back into your account.
4. You Don’t Have 2FA Enabled
Binance requires you to use two-factor authentication (2FA) when logging in to your account. This is an extra layer of security that sends a verification code to your email and phone number. So, whoever doesn’t have them can’t access your account.
To enable 2FA on Binance:
Log in to your account on Binance’s website using your email address and password. You’ll see a prompt at the top right corner asking if you want to enable 2FA. Click on “Enable Authenticator” and enter your phone number or scan the QR code with an authenticator app on your phone to generate a code.
You can also use SMS authentication, where the code can be sent to your mobile number. Once you have the 2FA security feature enabled, you can access the full features of your Binance account.
5. Permission Is Restricted
Several reasons can lead to restricted permission on Binance. The platform has very strict customer verification protocols to help curb fraud. First, you may be restricted if your identity is not yet verified. This is usually common among new users as verification can take several hours or days before it’s completed. Secondly, if you can’t complete the security capture on the app or the website, you can’t access the platform.
Moreover, it could be because your IP address is restricted. This could be due to firewall settings blocking incoming connections from Binance or antivirus programs blocking the connections.
To help solve this problem, you should ensure that you provide the correct information about your identity and submit any required documents to help verify your identity. Secondly, check your firewall settings to ensure they aren’t blocking incoming connections from Binance servers. Also, if you don’t have administrator rights on your computer, make sure someone with admin rights has added an exception for Binance in their firewall settings. Finally, you should regularly clear the cache on your device before attempting to access the Binance site.
6. Binance App Keeps Crashing
You may try opening the Binance app in several cases, but it keeps on crashing. This can be due to several reasons, such as using an outdated app, poor internet connection, and low memory in your device. In some cases, it may be because Binance is not compatible with your device or operating system version.
When you experience such problems, the best way to deal with them is by ensuring you update your operating system to the latest version or use a device with the latest operating system. Also, you can try to uninstall the Binance you have on your phone, then clear all cache before installing the latest version. Finally, you can try deleting some apps or photos from your device; anything that isn’t essential for daily use should probably go.
7. Your Account Has Been Banned
There may have been suspicious activity on your account that triggered an automatic ban from the exchange. This could be anything from using multiple accounts or trying to hack into other users’ accounts. Binance is known for restricting and banning accounts that are involved in fraudulent activities.
The best thing to do if this happens is to contact Binance support directly so they can investigate further and perhaps lift the ban once they have looked into it properly. If you believe there has been no wrongdoing on your part, then contact them right away, as they may be able to help with this problem as well.
8. Slow Internet Connection
Binance is one of the most popular cryptocurrency exchanges in the world, and as such, it’s no surprise that it receives a lot of traffic from traders looking to buy and sell cryptocurrencies. If your internet connection isn’t fast enough to handle all that traffic, you may experience problems when trying to access Binance.
To fix this issue, you’ll need to ensure that your internet connection can handle the load being placed on it by other people who want to use Binance. You can switch between Wi-Fi and mobile data or upgrade to a faster Wi-Fi speed that will allow you to access Binance without any trouble.
9. Incorrect Login Credentials
If you’re having trouble logging into Binance, the first thing you should do is double-check your login credentials. You will need to enter your email address and password correctly to get in. If you have saved your password in a password manager or auto-fill feature, it may have incorrectly saved your credentials. This can be fixed by deleting these entries and manually entering them correctly when prompted by Binance.
However, if this doesn’t work, you might have forgotten your login details. To correct this, you can use the reset button to create a new password and use it to access your account.
Conclusion
As discussed in this article, access problems on Binance are common and can be caused by several reasons. However, these problems should not cause alarm as they all have solutions. Minor causes such as slow internet connections can be resolved by yourself, while the Binance team can resolve more complex causes such as suspended accounts or maintenance issues. But whatever the cause is, everything can be solved accordingly with the right process.
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Sarah Durrani 
